Neftex

CASE STUDY: Neftex Petroleum Consultants Ltd is the world leader in the provision of web-based sequence stratigraphic data and interpretations to the hydrocarbon industry. The company provides an online digital Global Earth Model to clients (developed using sequence stratigraphy) including all supporting data. Using this model it delivers global strategic efficiencies, synergies and value for its client companies, through both its licensed products and consulting services.

Personal service

Neftex was looking for a different kind of IT support - “more personalised, and dedicated” than its incumbent supplier - and was in desperate need of a
server upgrade.

Comfort zone

The group approached Boffins on the basis of a recommendation and referral. “They gave an excellent presentation,” says Neftex Technical Director Dr Dave Casey. “We felt very comfortable that we would get a great service from them. They seemed to have a personal approach to support – which turned out to be true. And we liked the fact that they obviously did lots of pre-emptive work to prevent problems.”

On time… under budget

Boffins’ recently implemented a new server system to replace the existing outdated one. The company installed a 90-user EBS on four Hewlett Packard blade servers with a separate data security system. Delivering on time and under budget – with an additional server supplied for free – the company impressed Neftex enormously. “They understood exactly what was needed and worked very hard to ensure there was no disruption of our day-to-day business,” says Dr Casey. “We even made savings on the cost of the implementation.”

Going the extra mile

As for ongoing IT support, Dr Casey says the company now has the continuity it needs. “Boffins’ staff are very experienced and they understand exactly what is needed.” He has also been impressed by the company’s flexibility. “We have clients around the world, and Boffins never leaves us in the lurch. What we also like is that they are helpful in recommending things but are never pushy with it.”

Final verdict

Dr Casey says that since hiring Boffins the company feels much more in control of its IT Infrastructure. “Prevention of problems is very important to us – in the past we didn’t have that. It feels like a partnership rather than a regular client/supplier relationship and that has definitely been a key part of the success. We feel very comforted by the fact that we are in good hands and would absolutely recommend Boffins to any company.”