Revival Group

CASE STUDY: The Revival Group is the only nationwide independent disaster recovery company in the UK. It has a network of 18 offices, all staffed by experienced restoration specialists who work with some of the world’s leading insurers to handle their customers’ claims. The company works closely with both the insurance company and the insured to organise a suitable recovery plan, meaning the property is restored to the highest standards.

Support from the start

Boffins has managed the Revival Group’s IT needs right from the start, when the company was in its fledgling stage with just a couple of computers. As the company expanded - including moves to bigger premises - Boffins ensured that its ever changing IT needs were met, including installation of a fully functioning network.

On the move

The Revival Group recently moved for the second time, with the company deciding that this time it needed to install a large dedicated server to replace the designated PC that it used for a server at the previous premises. Boffins found the most suitable server for them and got it set up nice and quickly - and well within budget - to ensure minimum disruption during the move.

While the company had needed a bigger server for some time, it had decided to hold out until it had moved premises. In the meantime, Boffins ensured that everything ran as smoothly as possible on the existing server. “The server at our old office really wasn’t good enough, but Boffins held it all together until we were ready to move and install the new one,” says Revival Group Managing Director Jim Herrington.

Cable guys

Boffins set the company up with a new Avaya phone system, cabling the offices with CAT5E for voice and data. It also installed audio-visual equipment for the meeting rooms. “Boffins were fantastic,” says Jim. “They made sure that any IT problems associated with moving were kept to a minimum. We had issues with broadband at the new premises, which we were not expecting, but Boffins were great. They sorted it all out seamlessly. They totally came through for us.”

Rapid response

While Boffins does not offer round-the-clock service, it somehow feels like it does, says Jim. “Because of the nature of our business, Revival is a 24/7 company; Boffins doesn’t actually offer a 24 -hour service, but it always seems to be available to help. Its service has been excellent from day one - always above and beyond expectations. In terms of response, it pulls out all the stops, and in an emergency help is instant. They have never let us down.”

Final verdict

“Boffins might not be the cheapest,” says Jim, “but they are worth every penny. The regular support is great. We get monthly visits to check everything is okay, and we have an excellent relationship with them - we are all on first name terms and they never blind us with science. There’s a real trust there which is something you can’t put a price on.”